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Faqs

General

Gates open at 6:30PM. The film starts at last light, you can check out when the sun sets HERE. As we are an outdoor cinema we need it to be dark for the film to be visible on the screen. 

Dec/Jan – Approx 8:25-8:40PM

Feb – Approx 8:10-8:20PM

Absolutely, Sunset Cinema is the perfect place to enjoy a family night out or entertain the kids for a few hours. Also, be aware that we sometimes show films classified MA15+ (for the adults), which require children under 15 to be accompanied by a parent or guardian.

To fully enjoy your Sunset Cinema experience, we suggest the following things: Layering up or bringing a blanket for those chillier summer nights.

– Insect repellent to keep those mozzies away!

– If you haven’t hired any seating then you are more than welcome to bring your own rugs, pillows, lawn chairs ect. Just be aware that taller chairs will be restricted to the back of the grounds so that everyone can see the screen.

– If it looks like it’s going to rain then a poncho is recommended as we will only cancel the session if the weather becomes heavy and dangerous. We will also have a limited amount of Ponchos and blankets available on-site. No open umbrellas are allowed during the screening.

– Friends, Family or Dates; Sunset Cinema is best enjoyed with others!

We love to see your snaps at Sunset Cinema. You can share them on Instagram with us by tagging @thesunsetcinema and using #imasunsetter & #sunsetcinema so we can see & repost them. However, we request that no professional recording equipment or flash photography is used during the film.

Ticketing

You can purchase your tickets online only. Simply select your session from our PROGRAM and then your tickets. There is no box office at the venue.

Yes. Simply show your tickets displayed on your phone at the gate.

No worries. Sometimes our confirmation emails get lost in your junk inbox, look for an email from info@sunsetcinema.com.au. You can also access your tickets by logging into your account HERE. Still can’t find your ticket? Email us at info@sunsetcinema.com.au

We understand that sometimes life can get in the way of a pre-planned night at Sunset Cinema. If you would like to swap your tickets to another session, simply:

  • Go to your Sunset Cinema ACCOUNT and login
  • Click ‘list tickets’
  • Select the tickets you would like to swap and select ‘exchange’
  • Follow the prompts to choose another session.

There is a $1 exchange fee on all tickets. Tickets cannot be exchanged for a transaction that is lesser value than the original. Tickets can only be exchanged up until 24 hours before the session time. Unfortunately tickets are non-refundable.

You are able to exchange your tickets to another session. However, refunds are not available if you are no longer able to attend or change your mind.

General admission for children under 3 is free. They do not require any type of ticket for general admission. However, if you want them to have a bean bag or entry to the Lawn Lounge then you will need to purchase these.

The Fever-Tree Lounge is the premium way to experience Sunset Cinema. Add this onto your general admission ticket and you will receive, a reserved bean lounger, seating in a prime viewing area, a Fever-Tree G&T OR Flavoured Soda & popcorn.

The Fever-Tree Lounge option is an upgrade and does not include admission, this must be added separately.

We’d love for you to check out the Fever-Tree Lounge! If you already have a general admission tickets, then simply go back to the screening page that you are attending and select the Fever-Tree Lounge upgrade.

Our ticketing provider charges a $1.60 booking fee per admission ticket. If you decide to exchange your ticket then there is also a $1.50 exchange fee for tickets (excl seating).

We recognise most concession and carers cards. If you have a concession card; including full time student, senior and government issued pension/ health cards, then choose the concession ticket. If you have a carers card then you are entitled to 1 complimentary ticket, simply show your card at the box office to gain entry. Any questions, please feel free to email us at info@sunsetcinema.com.au.

To redeem a discount code or ticket voucher/complimentary pass (excluding Gift Cards) simply:

  • Select your preferred screening
  • Enter your unique Code and Validate
  • Select your discounted or complimentary ticket and Add To Cart
  • Follow to prompts to proceed to checkout and complete the transaction

Please check the terms and conditions of each voucher as they may differ.

Weather

If we cancel your screening we will:

  • SMS the mobile number of the person who booked your ticket (hopefully they’ll share this with you if that wasn’t you).
  • Put a CANCELLED message across the screening page on the website.
  • Email the person who booked your ticket with instructions on how to exchange your tickets (see next FAQ)

You can view our full Wet Weather Policy HERE.

Damn! We had to cancel the screening. You would have received a text message & email from us, in that email there will be instructions on how to exchange your tickets. If you did not receive these instructions then simply reach out to us. Don’t worry, you won’t get charged an exchange fee for a cancelled session. 

Eat & Drink

No. Sunset Cinema is a fully licensed event with alcohol only available if purchased at our Snack Bar on-site.

Of course! Nothing beats a good picnic spread under the stars. You can also bring non-alcoholic drinks. We also have a range of food vendors onsite if you’d rather pack light.

There is a fantastic range of food and drinks available every screening night. Ranging from popcorn, sweets, non-alcoholic and alcoholic drinks at our Snack Bar to hot meal options at one of our food vendors.

Venue

Sunset Cinema is located on the Eucalypt Lawn in The Australian National Botanic Gardens. Please see the ‘Location’ tab for more info on parking, public transport and accessibility. 

 

Sunset Cinemas is hosted in the National Botanic Gardens and is an entirely smoke and vape free event / venue.

Sadly no. As much as we love our furry friends, we have restrictions set by our venues. We hope that in the future we can revisit this restriction.

Disability parking is available on-site. There is a path that leads from the parking to the cinema set-up. It can be a bit of a distance, if assistance is needed then please feel free to contact us at info@sunsetcinema.com.au and we can arrange our Venue Manager to assist you on the night. Unfortunately, due to the technical requirements of outdoor cinema we are unable to offer any closed caption or audio descriptive screenings.

If you’re still on-site and can’t find something, report it to one of our staff and leave your details.If you have already left the cinema, send us an email at info@sunsetcinema.com.au and we will have our staff look for you.

Seating

We have a range of seating options available to hire online and sometimes at the venue. CLICK HERE to see the range. We recommend purchasing them early online as they often sell-out.

Of course, picnic rugs, pillows and lawn chairs are welcome at Sunset Cinema. We want you to be as comfy as possible! However, if your seating is high and will restrict other’s viewing then we do ask that you sit towards the back of the grounds.

Groups

For group booking requests above 50 tickets then please email us at info@sunsetcinema.com.au

Due to the capacity and operational complexities of running an outdoor cinema, we cannot facilitate small group booking request. For groups under 50 tickets, please purchase directly from the website.

Gift Cards

Our e-gift cards are redeemable for anything available to purchase online. This includes tickets and seating.

  • Select your Sunset Cinema session at sunsetcinema.com.au
  • Choose your tickets, add them to your cart & proceed to checkout
  • Sign up or login to our ticketing provider
  • Enter your Gift Card code under ‘Gift Card Code’ in payment methods and click APPLY
  • Complete transaction & enjoy the film!

All our Gift Cards are usable for the full period of the 2021 – 2022 Sunset Cinema season and expire at the end of the season. Please make sure you check the location’s exact screening dates as they differ at each location. Please be aware that any un-used amount cannot be refunded.

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