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Faqs

General

Gates open at 5:30PM. The film starts at approx 6:45PM. As we are an outdoor cinema we need it to be dark for the film to be visible on the screen. 

You can arrive when the gates open to secure your spot and grab something from the Snack Bar. Or you can arrive closer to the movie start time.

We’ve switched up our audio capacity in Brisbane this season! The movie audio is now sent wirelessly to a Hi-FI headphone which you’ll get before the movie starts.

Headphones have been introduced to ensure we can provide the best audio experience possible at our Brisbane location.

All headphones will need to be returned at the end of the screening or you may be charged a replacement fee.

Absolutely! Sunset Cinema is the perfect place to enjoy a family night out or entertainment the kids for a few hours. Also, be aware that we sometimes show films classified MA15+ (for the adults) which require children under 15 to be accompanied by a parent or guardian.

To fully enjoy your Sunset Cinema experience, we suggest the following things:

– Layering up or bringing a blanket if it’s looking like a chilly night.

– Insect repellent to keep those mozzies away!

– If you haven’t hired any seating then you are more than welcome to bring you own rugs, pillows, lawn chairs ect. Just be aware that taller chairs will be restricted to the back of the grounds so that everyone can see the screen.

– If it looks like it’s going to rain then a poncho is recommended as we will only cancel the session if the weather becomes heavy and dangerous. We will also have a limited amount of Ponchos and blankets available on-site. No open umbrellas are allowed during the screening.

– Friends, Family or Dates; Sunset Cinema is best enjoyed with others!

We love to see your snaps at Sunset Cinema. You can share them on Instagram with us by tagging @thesunsetcinema and using #imasunsetter & #sunsetcinema so we can see & repost them. However, we request that no professional recording equipment or flash photography is used during the film.

Ticketing

You can purchase your tickets online. Simply select your session from our PROGRAM and then your tickets. We do not have an onsite box office and all tickets must be purchased before you arrive.

Yes. Simply show your tickets displayed on your phone at the gate. You can even save them to your apple wallet. Just make sure you have them ready before you reach the gate to avoid unnecessary queues.

No worries. Sometimes our confirmation emails get lost in your junk inbox, look for an email from tickets@sunsetcinema.com.au. You can also access your tickets by logging into your account HERE. Still can’t find your ticket? Email us at info@sunsetcinema.com.au

We understand that sometimes life can get in the way of a pre-planned night at Sunset Cinema. If you would like to swap your tickets to another session, simply:

  • Go to your Sunset Cinema ACCOUNT and login
  • Click ‘list tickets’
  • Select the tickets you would like to swap and select ‘exchange’
  • Follow the prompts to choose another session.

There is a $1.50 exchange fee on all tickets (excl seating) plus any price difference. Tickets cannot be exchanged for a transaction that is lesser value than the original. Tickets can only be exchanged up until 24hrs before the session time. Unfortunately tickets & seating are non-refundable.

You are able to exchange your tickets to another session. However, refunds are not available if you are no longer able to attend or change your mind. If you are experiencing any issues please contact us (info@sunsetcinema.com.au) and we will assist you.

General admission for children under 3 is free. They do not require any type of ticket for general admission. However, if you want them to have a bean bag or entry to the Sunset Lounge then you will need to purchase these.

The Sunset Lounge is the premium way to experience Sunset Cinema. Add this onto your general admission ticket and you will receive a reserved bean lounger, seating in a prime viewing area & bottomless popcorn until the movie starts.

We’d love for you to check out the Sunset Lounge! If you already have a general admission tickets, then simply go back to the screening page that you are attending and select the Sunset Lounge upgrade.

Our ticketing provider charges a $1.60 booking fee per admission ticket. If you decide to exchange your ticket then there is also a $1.50 exchange fee for tickets (excl seating).

We recognise national / state carers cards. If you have a carers card then you are entitled to 1 complimentary ticket, simply show your card at the box office to gain entry.

We have reduced our general admit price to lower than what concession prices have been in previous years. The adult general admission covered all concession / student / adult tickets.

Any questions, please feel free to email us at info@sunsetcinema.com.au.

To redeem a discount code or ticket voucher/complimentary pass (excluding Gift Cards) simply:

  • Select your preferred screening
  • Enter your unique Code and Validate
  • Select your discounted or complimentary ticket and Add To Cart
  • Follow to prompts to proceed to checkout and complete the transaction

Please check the terms and conditions of each voucher as they may differ.

Weather

If we cancel your screening we will:

  • SMS the mobile number of the person who booked your ticket (hopefully they’ll share this with you if that wasn’t you).
  • Put a CANCELLED message across the screening page on the website.
  • Email the person who booked your ticket with instructions on how to exchange your tickets (see next FAQ)

You can view our full Wet Weather Policy HERE.

Damn! We had to cancel the screening. You would have received a text message & email from us, in that email there will be instructions on how to exchange your tickets. If you did not receive these instructions then simply head to your ACCOUNT and follow the exchange process above. Don’t worry, you won’t get charged an exchange fee for a cancelled session.

Eat & Drink

No. Sunset Cinema is a fully licensed event with alcohol only available if purchased at our Snack Bar on-site.

Of course! Nothing beats a good picnic spread under the stars. You can also bring non-alcoholic drinks. We recommend picking up a bite to eat next door at Eat Street (Friday & Saturday only).

There is a fun range of snacks and drinks available every screening night. Ranging from popcorn, sweets, non-alcoholic and alcoholic drinks at our Snack Bar.

If you’re looking for a hot meal Eat Street is right next door (open Fri & Sat) or you can BYO food or order delivery.

 

Venue

Click HERE for information on the cinema location, transport and parking.

Our venue is a smoke-free area and we do not allow smoking or vaping at Sunset Cinema.

Sunset loves your furry friends. Dogs are allowed at Sunset Cinema Brisbane if they are on their leash. Please also be sure to clean up after them and be aware that the cinema environment involves large crowds and loud audio during the film.

Disability parking is available on-site. There is a path that leads from the parking to the cinema set-up. If assistance is needed then please feel free to contact us at info@sunsetcinema.com.au and we can arrange our Venue Manager to assist you on the night. Unfortunately due to the technical requirements of outdoor cinema we are unable to offer a quality and clear closed caption or audio descriptive screenings.

If you’re still on-site and can’t find something, report it to one of our staff and leave your details.If you have already left the cinema, send us an email at info@sunsetcinema.com.au and we will have our staff look for you.

Seating

We have a range of seating options available to hire online and at the venue. CLICK HERE to see the range. We recommend purchasing them early online as they often sell-out.

Of course, picnic rugs, pillows and lawn chairs are welcome at Sunset Cinema. We want you to be as comfy as possible! However, if your seating is high and will restrict other’s viewing then we do ask that you sit towards the back of the grounds.

Groups

If you are looking at hosting a group of more than 30, please reach out to us at info@sunsetcinema.com.au 

Gift Cards

Our e-gift cards are redeemable for anything available to purchase online. This includes tickets and seating.

  • Select your Sunset Cinema session at sunsetcinema.com.au
  • Choose your tickets, add them to your cart & proceed to checkout
  • Sign up or login to our ticketing provider
  • Enter your Gift Card code under ‘Gift Card Code’ in payment methods and click APPLY
  • Complete transaction & enjoy the film!

All our Gift Cards are usable for the full period of the Summer 22-2023 Sunset Cinema season and expire at the end of the season. Please make sure you check the location’s exact screening dates as they differ at each location. Please be aware that any un-used amount cannot be refunded.

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